webRE: Free Reliability Support

Tap into the Bluefield Network to collaborate and learn from our collective experience.

webRE is an online portal that allows Reliability Engineers and Asset Maintenance Managers like you to reach out and draw on Bluefield’s many hundreds of years of combined industry experience to assist in solving equipment problems. And the entire service is offered free of charge!

What can you expect?

Submit your challenge or problem and we will collaborate and share our collective experiences with you. When you submit your problem, we will review it and get back to you within 48 hours. You can be confident that if we can’t help you, we will be able to point you in the right direction.

Why would we offer access to our community for FREE?

During any experience share, both sides benefit. We get a buzz out of helping out colleagues like you onsite, but at the same time we learn from your stories and experiences as well. All we ask in return, is that we can share your stories with the wider industry community - everything remains completely anonymous and confidential, of course.

Here’s an example of how webRE has worked for others.

Case Study - Flat battery events...

A site reliability technician found that their top downtime event for the truck fleet (battery start not air start) was flat battery events. The technician reached out for assistance to find out if others had experience eliminating these issues. They received feedback from others in our team who had solved several failure modes during their career:

  • One failure mode was on a new, “maintenance free” type of battery which failed after about 12 months of operation. The standard lead acid batteries were much more reliable over the longer term and the solution was to revert to the more reliable battery.
  • Another failure mode that people shared was the truck failed to start when it was hot. The cause of this was actually the size of the cables going from the battery to the starter motors. When the truck was hot, the voltage drop increased and stopped the starter motor from kicking in. The solution was to simply increase the size of the cables going to the starter motors.
  • A third common failure mode shared was due to a battery isolator tripping device. The device was fitted to the trucks so that 10 mins after shutdown, this device would automatically trip the main isolator and prevent the batteries from going flat when the operator left the lights and other items on. The fact that these devices were fitted to the truck meant the operators did not have to focus on isolating it themselves so they left them turned on. However, over time these devices themselves stopped working and, as the failure mode was hidden, it was not seen until there was a flat battery event.


The site reliability technician found two of these responses were the exact same failure modes that they had on their site and after implementing these solutions the flat battery events were actually eliminated.